Window Peeper video troubleshooting

The video is still processing

Render time depends on the model and queue. A longer wait does not necessarily mean the generation has failed. Check your original order page in the same browser instead of paying again or starting duplicate attempts.

If the job appears stuck, contact support@windowpeeper.video with its video ID. Do not send your password or account credentials.

The face or room changes

Your photo is a starting frame, not a promise of exact identity throughout the clip. A scene that requires the model to move from a close-up face to a distant window gives it many details to invent.

Try a clear single-person photo with more of the intended room and window already in frame. Check the result before paying for repeated attempts; another render can still vary.

The curtains never close

The 10-second video may capture the reaction without a complete curtain close. The action can still be missed.

A visible window, curtains and space for the hands give the motion a clearer starting point. This is a suggestion for the input, not a guaranteed fix.

The clip is square or contains text

Output shape follows the photo. Prepare a 9:16 input for a vertical composition, or crop the finished clip in another editor after checking what would be cut off.

Text or a watermark baked into the starting photo can appear in the video. Use a clean image you have rights to use. The generator does not promise to erase existing marks.

The audio is different

If the model returns audio, it may not match the sound in a template or another example. This generator has no soundtrack picker. Listen before sharing; use a separate editor for licensed music or your own audio.

Generation failed or the file is broken

A failed generation restores the same order for a retry without another payment. Check the original order page. A completed clip with different creative details is not automatically treated as a failed generation.

If a completed file is corrupted or clearly broken, send the video ID to support@windowpeeper.video for review. Download a usable result before the expiry date shown on your order page.