Refund Policy

Failed generation

If generation fails, the original order becomes available for a retry without another payment. Open that order to retry. This restores the video entitlement; it does not automatically send money back to your payment method.

Retries use the photo linked to the order. Uploaded photos are deleted automatically 7 days after upload; once the source photo is deleted, contact support@windowpeeper.video with the order ID for help instead of making another payment.

Unused orders

You can request a refund within 14 days for an unused order. Payment confirmation normally starts generation, so contact support@windowpeeper.video with your order ID for review before requesting a new attempt. Historical unused credit packs remain subject to the terms at the time of purchase.

Quality issues

If a finished file is corrupted or clearly broken, contact us with the order and video IDs. We review the issue and restore the order for a retry when appropriate. Creative variation alone is not an automatic technical failure or cash refund.

How refunds are paid

Approved refunds go back to the original payment method through our payment partner and may take 5–10 business days to appear.